Services Overview

Computime have a positive track record of 35+ years in successful business software implementations and software development projects. Our philosophy is to be completely transparent with our clients from day one to completion, ensuring alignment around the amount of time, effort, and cost required to implement a successful software project.

Business software projects are often complex and require a high degree of commitment from both the customer and supplier – commitment to effort and commitment to change. This is an area of Information Technology that is full of failed projects and of projects which fall short of meeting customer objectives.

At Computime Software we understand these challenges and implement strict best practices to circumvent potential project pitfalls. In doing so, we enjoy a consistently high customer satisfaction rating. In fact, 96% of our clients say that Computime exceeds their expectations, while 99% would recommend Computime to their peers.

Services Overview

Recipe for success

STEP 1

DISCOVERY

Initial discovery meeting, leading to establishment of key customer objectives, and high level budgetary proposal. The bridge foundation of any initial groundwork is established, laid out and discussed.

STEP 2

SOLUTION

Level 2 requirements gathering, confirmation of key objectives, establishment of technologies to be utilised, leading to more detailed proposal including accurate cost estimates and initial project plan. By agreement a Proof of Concept and/or a Terms of Reference document (BOSCARD) may also be untertaken at this stage.

STEP 3

ANALYSIS

Following confirmation of project, detailed requirements gathering, agreement of specific roles and responsibilities, detailed project plan. Depending on the project size, a Terms of Reference and document may be developed at this stage also.

STEP 4

DESIGN

Solution design, possible prototyping of screens and reports, fine tuning of project plan.

STEP 6

GO LIVE

Final data loading, user hand holding, solution fine tuning.

STEP 5

DEPLOY

Data loading, user training, solution fine tuning.

STEP 7

REVIEW

Assessments of met/unmet objectives, planning for next iteration OR project closure.

STEP 8

MAINTAIN

Analysis and resolution of solution issues and provision of new versions / patches as necessary.

Customer engagement

The customer engagement process that we adopt starts with our first meeting and builds one layer at a time, always with the objective of delivering the maximum benefit at the minimum risk and cost to the customer.

As a result, we normally recommend focusing initially on delivering a few small, but measurable objectives, together with the customer ensuring these are met, and then moving onto subsequent phases, always at the customer’s pace.

Apart from everything else, customers are usually consumed with their day-to-day jobs, so planning a project in bite-sized phases is very often a preferred option.

Multidisciplinary team

We employ an experienced and multi-disciplined team of experts, including technology specialists to ensure that the system is built using technology that is fit for purpose, performs well, and integrates into the customer’s environment; but also usability experts to ensure that the software is easy to use by non-technical users, business experts who are able to interface with the customer’s business users to ensure that the customer’s business objectives are met, and finally project managers who oversee the whole process and work together with our account manager and the customer to keep the project on track.