Field Service Edition

Streamline dispatching, reduce response times, and minimize costs with the Acumatica Field Service Edition suite that works with CRM, sales, inventory, purchasing, accounting, and financial reporting. With a 360-degree view of customer activities, improve the overall customer experience and elevate customer satisfaction to earn higher recurring revenues and gain a competitive advantage. All the applications are web-based and fully mobile which is ideal for your field workforce. Unlike other field services applications the user interface provides a seamless transition between applications because the Acumatica Field Services Management is part of Acumatica ERP, not a bolt on application.

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Features

Scheduling, Dispatching and Call Center

Quickly capture service needs and access customer information, product history, and resources required to shorten time between call receipt and job assignment.

Route Planning

Graphically displayed routes visually inform the dispatcher of order status with different colours enabling them to rapidly respond and make route changes.

Maps Integration

View real-time graphical information about location and drive time, with any changes to the route instantly redrawn and made available on the user’s mobile device.

Mobile Service Management

Keep your staff members connected through any device with a browser or with the native mobile Android and Apple iOS (iPad) app.

Emergency service calls

Use the visual tools to add unplanned service calls and find out how changes to planned routes will affect the team with the least amount of impact to the planned schedule.

Equipment Maintenance

Record the complete history of the equipment or machine installed at each customer’s site and track repair parts in stock.

Client Testimonials

"Computime were selected to implement a Group Financial and Management Accounting System based on Infor SunSystems. Originally designed to run 75 users, the system will eventually host an excess of 100 users and support all GO companies across a Citrix-enabled WAN. As an extension to the core Financial Management project, Computime were entrusted with the implementation of a procurement management solution – addressed by iRIX. The system is being used by tens of users within GO and handling thousands of purchasing transactions per month."

Chris Vella - Systems Support Specialist - GO plc

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